FAQ

Is this actually live?

Yes, the commentators are watching the film and commentating about it in real time. The encore presentation is, however, a recording of the original live event being replayed.

When will I get the link for the live stream?

The link will be emailed an hour before the event starts. If you order past this time you will get the link ASAP.

How can I ask questions?

To submit questions, email cinema@36chambers.com

Do I need to create an account?

Yes, you will need to create an account in order to purchase a ticket. Your account is linked to this website, so only people who purchase a ticket will be able to see the event.

Will I be able to share my account?

No, only one person logged into any account will be able to view the event at a time. If you are watching the event and someone else logs into your account, you will be kicked out. Please do not share your login credentials with others.

When will I receive my ticket?

You will get an email one hour before the event starts with a direct link to the event page. You will be prompted to log into your account to view it.

What should I do if I'm having issues?

If you are having any trouble with the live stream please reach out to support@36chambers.com and we will respond to you in a timely fashion.

What is the video and audio quality of the stream?

After extensive testing for the past few weeks, we have created a 1080p solution with minimal buffering.

Can I cast this event to my TV?

You will be able to cast to your TV from many devices. Here is a guide to help you depending on your device.

Can I buy multiple tickets?

We don't allow purchasing multiple tickets since the system is designed to allow one viewer per account.

I'm an independent theater. How can I take part in your referral program?

Drop us an email at cinema@36chambers.com and we'll set you up.